Frequently Asked Questions
Everything you need to know about your Rockfish Wellies experience.
How do I find the right size for my Rockfish Wellies?
Our boots generally run true to size. We recommend ordering your standard shoe size. If you plan on wearing extra thick thermal socks, you may wish to size up. Please refer to our detailed Size Guide for calf width and height measurements.
Are Rockfish boots made from natural rubber?
Yes, our boots are handcrafted using high-quality natural vulcanized rubber. This ensures durability, flexibility, and a superior waterproof finish compared to synthetic PVC alternatives.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $100. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return through our online portal for a full refund or exchange.
How should I clean and maintain my wellies?
To prolong the life of your boots, wipe them down with lukewarm soapy water after use and let them dry naturally away from direct heat sources. We recommend using a rubber conditioner periodically to prevent blooming and maintain the shine.
Do you offer a warranty on your products?
All Rockfish Wellies come with a 12-month warranty against manufacturing defects. This does not cover general wear and tear, accidental damage, or misuse of the product.